We at 3 Little Monkeys value our relationship with you and therefore recognize that you may be concerned about our collection, use and disclosure of your personal details that we collect when you use our website. Accordingly, we have implemented this Privacy Policy to inform you of the information that we collect from you, how we collect this information and what we do with it after we collect it. If you have any concerns, please contact us.

3 Little Monkeys Commitment to Online Security

Your personal information is treated with the greatest of care. Sensitive payment information such as credit card details are NEVER stored on the Internet with our system.

How Your Information May Be Shared

We never sell or rent your personal information. 3 Little Monkeys may release personal information under the following circumstances:
• Where release is required by law (e.g. a subpoena) or regulation or is requested by a government agency;
• Where our records indicate a company or individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
• To appropriate persons, where your communication suggests possible harm to others

VIP Membership Registration

Our site’s registration form required you to provide contact information and may also required demographic information. We may use your contact information from the registration form to send you information about our company. Your contact information is also used to contact you when necessary.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Contests or monthly Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Membership Removal

If you wish to be removed from our database for any reason, simply send us an email to be removed via our contact us page.

Updates to Information Practices

3 Little Monkeys reserves the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law.

Pricing

All pricing is in Australian Dollars (AUD) and includes GST (10%). Pricing may be changed at our discretion and without notice.

Orders

You will receive your beautiful package from 3 Little Monkeys within 5 working days of order placement. If however, there is some reason we cannot get your order to you within this time, we will contact you either by phone or email.

Refund and Exchange Policy

The quality of our products is of the utmost importance to us at 3 Little Monkeys. We want to provide our customers with products that are of the highest quality. If however, you are unhappy due to size, colour or the product just isn’t what you expected then please contact us and will replace the item, provide you with an alternative or refund the item value in full.

Sale items – sorry no refunds will be given on sale items and sale items are not exchangeable or able to be placed on back order.

Out of Stock Items

If a product you would like is listed as out of stock, please contact us and we will try to order it for you or contact you when the item comes back into stock. In the event that an item displayed on the site becomes unavailable we will contact you with 48 hours to organize an alternative product, place the item on backorder for you or cancel the order.

Faulty Items

If an item is faulty we will happily replace the item or refund the item’s value. Any refunds given will be for the item’s total value and will not include the initial or subsequent postal charges. Items for refund or exchange will only be accepted if the garment is unworn and unwashed with tags and packaging intact.

Please note, all exchanged items will be charged an additional delivery fee.
To arrange an exchange or refund, please contact us within 7 days of receipt of your parcel. You can contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone us on 0746 383319.

Misplaced Orders

All packages leave 3 Little Monkeys via Express Post or Fastway Couriers parcel delivery service ensuring that your parcel can be tracked at all times. If for some reason your parcel does not arrive within a reasonable time frame, contact us and we will track it for you.

Ordering..

We at 3 Little Monkeys want your online shopping experience with us to be a safe and easy one. Therefore at the time of checkout you have the following payment options:

1. Pay by Credit Card (Visa and Mastercard). 
2. If you would prefer to pay over the phone using your credit card, please select the pay by Credit Card Over the Phone’ option and contact us on 0746 383319 and we will process your order manually.
3. Pay by the Direct Debit option. Our banking details arelisted, please use your order number as your deposit reference. Once the funds have been cleared we will send your package immediately.

Choosing that perfect gift…

If you are unsure as to what to buy for a friend, please email or phone us and we are only to happy to suggest some great gift ideas for that perfect gift.